At Acquire Finance Ltd, we value all feedback—whether it’s positive or constructive. Your insights help us improve our service and maintain the highest standards in commercial finance brokering.
We love hearing from our clients! If you've had a great experience with us, we'd appreciate your feedback. You can share your thoughts by:
Emailing us at: info@acquire-finance.com
Your feedback helps us continue to refine our services and support more businesses and property professionals.
We strive to deliver excellent service, but if something hasn’t met your expectations, we want to know about it. Our complaints process ensures all concerns are handled promptly and fairly.
You can submit a complaint through any of the following methods:
Email: info@acquire-finance.com
(Please note, all complaints submitted will ensure a full investigation.)
1. Acknowledgment – We will acknowledge receipt of your complaint within two business days.
2. Investigation – We will review your complaint and may contact you for further details.
3. Resolution – We aim to provide a full response within 10 business days. If further investigation is needed, we will keep you updated.
If you remain dissatisfied with our response, you may have the right to escalate your complaint to an independent body, depending on the nature of the complaint. We will provide guidance on the appropriate steps should this be necessary.
We take all complaints seriously and use them as an opportunity to improve our services. Our goal is to resolve any issues quickly, fairly, and transparently.
If you have any questions about our feedback or complaints process, please contact us at info@acquire-finance.com.